Ordering - Payment Options - Shipping & Delivery - International Orders - Returns & Exchanges

For assistance with ordering or questions about products, please Contact Us or see our FAQs as we are always happy to help.

Kyle Design
468 Lindbergh Ave.
Livermore, CA 94551

Toll Free (USA): 800-551-5953 **We can be reached M-F 7:00 am - 5:30 p.m. PST.
Phone: 925-454-5340 **Not available by phone or email during weekends or holidays.
Fax: 925-454-5364 Sorry, we cannot accept orders via fax.

Orders can be placed in one of two ways:

Online - You may order online 24 hours a day, 7 days a week. Our site uses strong SSL Encryption software and is monitored daily by McAfee Secure to ensure that your information is remains safe and will not be compromised.

Phone - To order by phone, call us toll free at 800-551-5953. Our normal hours of operation are Monday - Friday, 7:00 a.m. to 5:30 p.m. Pacific Standard Time.

Please note that we are closed on the following holidays:

• New Year's Day (observed)
• President's Day
• Memorial Day
• July 4th
• Labor Day
• Thanksgiving and the day after
• Christmas Eve Day through the New Year's Day holiday (will reopen Wednesday, January 2, 2013)

International Orders
Kyle Design ships to Canada, US territories, and APO or FPO addresses. If you would like to learn more about international ordering, please visit International Orders.

Login To Your Account for Faster Ordering

If you have previously ordered, a random default password was created that is associated with your email address. Login with your email and password (choose password recovery to receive your random default password):

• Billing and shipping address will automatically fill in
• View order history and review previously ordered items
• Find your tracking number
• Determine when your order is expected to arrive

Please contact us to change your password, email address, billing address or shipping information. To review your account, please visit Account Login.

We accept Visa, MasterCard, Discover and American Express credit cards. For additional information on our accepted payment methods, please visit Payment Options.

Gift Cards, Discounts and Coupons
Kyle Design does not offer or solicit gift cards, promotional codes or coupons at this time. We do, however, offer a wide range of Sale & Clearance items and bulk crafts supplies at wholesale discount prices. For information on discounted or clearance gift items, please visit Artistic Handmade Gifts on Sale. To learn more about large quantity bulk items at discount prices, please visit Wholesale Arts and Crafts Supplies. Please visit Pricing and Promotions if you would like to learn more about our general pricing policy.

Kyle Design offers custom in-house engraving and gift wrapping services for your convenience. Read more about our Engraving & Monogramming Service to review options for having your item engraved. We also have a fun and interesting collection of Special Occasion Engraving Quotes for memorable statements and sayings from inspirational people.

To learn more about our gift boxing choices, please visit Gift Box & Wrap Options. Need some writing ideas or choice words for a message gift card? Visit Popular Gift Messages for a handy list of our favorite popular messages and gift-giving sentiments.

Customer Satisfaction
To learn more about what our customers have to say about us, visit Customer Testimonials to read positive reviews about our products and high level of service.

We strive to process and fulfill all orders within one to two business days (currently shipping in 2 business days). Expected transit time after your order has left our studio is to be determined by the shipping carrier (UPS or USPS) and is based on the selected delivery method. To learn more about our shipping and delivery methods, please visit Shipping Options.

Order Status & Tracking
To check the status of an order you have already placed, please visit Order Status. A UPS or USPS tracking number is included with every order (international orders excluded). Tracking numbers are automatically generated and e-mailed to our customers using the address we have on file. To monitor the delivery status of your order, you may use this tracking number at UPS Online or USPS Online.

If you did not receive an automatic shipment confirmation for your order, please check your spam or junk mail folder before contacting us.

Your Account
When you login to your account, you can easily:

• Check your order status
• Find your tracking number
• Determine when your order is expected to arrive
• View your Order History

Please contact us to change your password, email address, billing address or shipping information. To review your account, please visit Account Login.

To make a return, please contact us within 30 days of shipment to request a Return Authorization (RA) number. Products must be unused, in factory new condition and returned in their original packaging. For eligible exchanges of equal or greater value, the restocking fee will be waived.

Ineligible Items
Please note that special ordered items, special order quantities, engraved items, custom switch plates, decorative switch plates, installed devices, installed switchplates and items damaged after receipt are ineligible for return or exchange.

To learn more about our returns and exchange process and to see our extended holiday returns period, please visit our Returns and Exchange Policy.

Kyle Design is unlike your typical store. Because we specialize in an unusual assortment of home hardware and decorative gift items, a wide range of questions can come up. We try to include as much product information as possible on our site, though we understand the importance of ordering exactly what you need and selecting the perfect gift options.

With this, we're always happy to help wherever we can-- feel free to surprise us with a question we haven't been asked yet! For a quick and easy reference, here are some useful answers to our ten most commonly asked questions. Don't see your question here? Please visit All Frequently Asked Questions for our complete resource of commonly asked questions.

KYLE DESIGN'S TEN MOST POPULAR FAQs

1. How do I place an order online?

First, if you are on a broad category page (e.g. Night Lights) and see many different items with prices, click on the item you are interested in. This will take you to the Product Page where you can order it. Once on the Product Page, you can find more details about the item and also customize it. Kyle Design makes all decorative items to order, so you must select all options from the drop down menus (located between the orange "Add To Cart" buttons) to add an item to your shopping cart.

Browse Our Designs: Enlarge the Design Charts at left on the Product Page to view available designs, making note of which category (Animals and Pet, Food and Nature, etc.) your preferred design is in.

Select Your Design: In the first drop down menu, select a category at left, then a design at right. (Ex. Click Sports at left, then a list of our Sports designs will show in the menu at right.)

Choose Metal Finish: Most items are available in your choice of silver or gold finish.

Other Options: There may be additional features - size, package quantity, item depth, mirrors, beads, etc. - that may need to be selected as well.

Add To Cart: Once you have made all of your selections, click on the orange "Add To Cart" button.

Check Out: When the item is in your cart, you may continue shopping for more items or click the orange "Checkout" box to complete your order.

2. What are the costs for shipping?

For most orders shipped within the US, we offer standard ground delivery at a flat rate of $7.95 with UPS as our preferred carrier. For estimated delivery times, click the UPS transit map below for the approximate shipping time expected for your order.

If you're needing your item(s) in a hurry, we also offer three expedited shipping options:

3 Day Air, starting at $19.95 and $2.00 per additional item
2 Day Air, starting at $27.95 and $3.00 per additional item
Next Day Air, starting at $60.95 and $6.00 per additional item

UPS Ground Time-In-Transit Map

For international orders and PO box addresses, your order will be shipped via USPS.

Your shipping cost includes a tracking number for your package as well as basic insurance to protect against damaged or lost goods. All items are shipped in a box to protect the integrity of our products. For additional information regarding shipping costs, please see our Shipping Policy.

3. Will you charge sales tax on my order?

Sales taxes are charged on all orders delivered within California only. No sales taxes are collected on orders shipped to any other state.

4. If I have my item engraved, will it delay my order?

No. Orders with engraved items are not delayed and are usually processed within our 1 to 2 business day time frame. Because our engraving is done in-house, we are able to engrave our items efficiently and accurately; we try to fulfill bulk quantity orders of engraved items within this timeframe as well.

5. How can I track the status of my order?

After creating an account with Kyle Design, you may track all orders (past and present) and view a detailed history of each order. Follow these steps:

1. Click TRACK ORDER at the top of any page.
2. Enter the username and password you created for your Kyle Design account.
3. A complete history of your Kyle Design purchases will be available to view. Click any order number to review the details and status of that purchase.
4. If your order has shipped, a tracking number will be included in the order notes. This tracking number can be used at UPS Online to track the delivery status of your order.

If you have not previously created an account with Kyle Design, you may still track your order using a UPS tracking number. Once an order has shipped, this number is automatically generated and e-mailed to the address we have on file. To monitor the delivery status of your order, you may use this number at UPS Online.

If you did not receive an automatic shipment confirmation, please check your spam or junk mail folder before contacting us.

Orders that are shipped via USPS will also include a tracking number. This number can be used at USPS Online to monitor the delivery status of your order. Please note that international orders do not include a tracking number and cannot be tracked online.

6. Can I cancel, add to or change an order I've already placed?

Because we strive to fulfill all orders within 1 to 2 business days (3 to 4 business days during the holiday season), we cannot guarantee that changes to your order can be accommodated. Once an order has been sent to processing, it cannot be cancelled. If your order has not yet been fulfilled or shipped, please contact us as soon as possible to make any additions or changes and we will do our best to meet your request.

7. Can I return or exchange my purchase?

Yes. We try our best to ensure the satisfaction of all of our customers; if you are not completely satisfied with your purchase, you may return any unused eligible*** item by requesting a Return Authorization (RA) number via email or phone. Once you have received an RA number, you must return your item back to our studio within 15 days - all RA numbers expire within two weeks. Please address your return parcel to the following:

Kyle Design - Return/Exchange Dept.
468 Lindbergh Ave.
Livermore, CA 94551

Please note that special ordered items, engraved items, damaged pieces, installed devices, devices that are no longer in factory new condition, installed switchplates or custom switchplates are not eligible for returns or exchange credit.

8. Is the item I want to order available in stock?

We receive shipments of new inventory and products every day. Therefore, if an item is available for purchase on our website, it is most likely in stock and ready to be shipped. In the event that an item is unavailable or out of stock, you will be notified via email and we will provide you with an approximate ship date for your item(s) as soon as possible.

9. Why is my item on backorder?

If an order is placed and one or more items are unavailable to ship immediately, these items are deemed "backordered" and will ship at a later date. We will provide you with an approximate ship date for your item(s) as soon as possible. Please be aware that backorder dates are approximate and subject to change. We will inform you by e-mail if this date changes.

10. When will I receive my order?

All orders are processed within 1 to 2 business days with the exception of the holiday season, in which orders will be processed within 3 to 4 business days. Once an order has shipped, a UPS tracking number is emailed to the address we have on file. For estimated delivery times, click the UPS transit map below for the approximate shipping time expected for your order.

11. Do you have a printed Kyle Design catalog?

We offer thousands of items on our website and maintain it daily to offer the freshest selection and most up-to-date information on the products we offer. Because information and availability changes daily, we do not have a printed Kyle Design catalog.

UPS Ground Time-In-Transit Map

Returns and Exchanges
Shipping and Delivery
Terms and Conditions
Kyle Design Privacy
Pricing and Promotions

For help with an odd switch plate size, please provide approximate plate outside dimensions, and, if you can, describe the plate openings (shape, dimensions), rather than the devices in them. Review our Photo Glossary of Switch Plates for help determining the size, shape and opening types. It may then be easier to search the configuration pages here: Shop By Size or Configuration.

We try our best to calculate what quantities we should keep in stock, but customers always surprise us.

AVAILABILITY
Out of stock gift items (switchplates and electrical devices excluded) are promptly removed from the site, so if you can put it in your cart, you should be able to get it. We will contact you immediately if there is a problem with your order.

Should we need to backorder an item, we can split your order at your request and ship all in stock items. Backordered items will be shipped when available via standard ground, regardless of the shipping method selected on the original order. If you wish to upgrade the shipping on a backorder, you may do so at your expense.

ACCURACY
We make every effort to ship your order accurately, however mistakes do happen from time to time. In these situations, we will promptly ship you the correct item via ground shipping with a return mailer for any incorrect items you received. However, we do not make any guarantees, express or implied, about when your order will arrive or what it will contain. We are not responsible for any losses on your part if items do not arrive as expected. Furthermore, we will not refund original shipping costs.

Zippo and the Zippo logo are registered trademarks of Zippo Manufacturing Co., Bradford, PA USA. All rights reserved. All Zippo Manufacturing catalog images and text, as well as preceding years' images and text, are the sole property of Zippo Manufacturing, Bradford, PA USA. Used by permission of Zippo Manufacturing. All rights reserved.

Father's Day Holiday Order Dates
To receive gift orders by Friday, June 14th, 2013 we recommend ordering by the following dates:

Holiday Shipping Deadlines For Father's Day Delivery
Shipping Method/Region	Order By	Ship Date	Estimated Arrival
Standard to Eastern U.S.*	Order by 3:00 p.m. EST June 7th	Shipped by June 7th	Expected June 14th
Standard to Midwestern U.S.*	Order by 3:00 p.m. EST June 10th	Shipped by June 10th	Expected June 14th
Standard to Central U.S.*	Order by 3:00 p.m. EST June 11th	Shipped by June 11th	Expected June 14th
Standard to Western U.S.*	Order by 3:00 p.m. EST June 12th	Shipped by June 12th	Expected June 14th
Standard to S.F. Bay Area*	Order by 3:00 p.m. EST June 13th	Shipped by June 13th	Expected June 14th
UPS 3 Day Air Guaranteed	Order by 3:00 p.m. EST June 11th	Shipped by June 11th	Expected June 14th
UPS 2nd Day Air Guaranteed	Order by 3:00 p.m. EST June 12th	Shipped by June 12th	Expected June 14th
UPS Next Day Air Guaranteed	Order by 3:00 p.m. EST June 13th	Shipped by June 13th	Expected June 14th

Father's Day 2013 is on Sunday, June 16th.

PLEASE NOTE:
UPS does not deliver on weekends or holidays. The shipping dates listed do not allow room for delays caused by UPS seasonal volume, errors or weather, so please choose the shipping method and lead time with which you feel most comfortable.

Above delivery dates do not apply to orders shipping via the USPS (P.O. Boxes, standard to AK & HI) or to international addresses. Please allow extra time. UPS requires a physical street address for deliveries.

UPS does not reimburse shipping for weather-caused delays. Once your order leaves our facility, we are not financially responsible for reimbursement of merchandise or shipping costs related to shipping delays or carrier errors as we have fulfilled our obligations. If we need to make a delivery claim on your behalf with UPS or the USPS, you must allow eight business days for a claim investigation. Please read additional shipping information for other recommendations, restrictions and options.