Order Status & Tracking

Domestic Orders are normally processed within 1 to 2 business days.

• See the UPS Ground Time-In-Transit Map for expected ground delivery times to your area.

International and APO/FPO Orders are sent via US Priority Mail.

• See our International Orders page for more information on expected delivery times.

Shipping Questions Before You Place An Order?
Our Shipping Page should be able to answer most questions about shipping methods, expected delivery dates, shipping costs and more.

Kyle Design UPS Online Order Tracking By Tracking Number To track your package using your UPS Tracking Number (Example: 1Z8552810345144123), type it in the box below and click on "Track It" By Reference Number To track your UPS-shipped package using your Kyle Design Order Number (Example: 2006-01-12345), type it in the box below and click on "Track It".

WHEN YOUR ORDER SHIPS

You will receive an automatic Shipment Notification with UPS tracking number when your package ships. Please check your email, spam and bulk mail folders for this important email.

If Your Order Has Already Shipped

Please track your order in the box above using your order number or the UPS Tracking Number provided in your Shipment Notification email.
• Please check your email, spam and bulk mail folders for this important email.
• Please allow UPS the full number of BUSINESS days for your package to arrive as noted in your Shipment Notification before contacting us.

To Confirm Shipping Information

Please follow these steps:

If You Created An Account

You may login to your account at our Customer Account login page and easily check the following:
• Confirm your email address
• Confirm your shipping address
• Check your order status
• Find your tracking number - scroll down page to locate it
• Determine when your order is expected to arrive
• Change your password or email address
• Make changes to your billing and shipping information and save them for future orders

If You Did Not Create An Account

Please track your order using the UPS Tracking Number and link to UPS provided in your Shipment Notification email.
• Please check your email, spam and bulk mail folders for this important email.
• If you did not receive this email, please email us with your name, order number, day order was placed and your correct email address.
• Sorry, we cannot provide Order Status updates by phone.

If There Was A Problem With Your Shipment

Please have the UPS Shipping Detail Result ready before contacting us.

Incorrect Shipping Address

We use an automated system to export your shipping address into UPS. The shipping address entered into our web site shopping cart is automatically transferred to UPS. We do not edit this address unless requested to do so.
• Please be sure your address is typed in correctly and review the automatic Notification Of Order that you receive after placing your order. That is your confirmation that your order was placed.
• Orders with incorrect addresses will be billed for the UPS $5 address correction fee ($10 for air shipments) at a later date.

If You Notice An Incorrect AddressIf your package has not left our studio, we can easily change an incorrect address.

If your package has already been shipped, first track your package at www.ups.com with the tracking number that we emailed you in your Shipment Notification.
• Please check your email, spam and bulk mail folders for this important email.
• Once your package arrives at your nearest hub, call 1.800.PICK UPS (742.5877) early that morning. They will contact the local UPS drivers with the change of address before it goes out for delivery. You must wait until the package arrives at the local hub before contacting UPS as they will not do anything before then.