Kyle Design Shipping and Delivery Times

Kyle Design SHIPPING AND DELIVERY

U.S. Lead Time: We normally process most domestic orders during non-holiday periods (January 15th - Thanksgiving) within 1 - 2 business days if there are no problems with the order (billing issues, unselected options, etc.) Transit time depends upon shipping method selected. We are closed on weekends and holidays.
International Lead Time: Canadian, international and APO/FPO orders are normally shipped within our standard processing time range.

FLAT RATE SHIPPING

low flat rate ground shipping

SHIPPING OPTIONS - For January through mid-November. Within the Continental U.S.

Business days exclude weekends and holidays.
Expected Delivery Times And Rates For Selected Method
Shipping Method	Expect Your Order	Shipping Charges
Standard to Eastern U.S.*	6-8 Business Days After Placing Order	Flat Rate of $8.50 per Order
Standard to Midwestern U.S.*	5-7 Business Days After Placing Order	Flat Rate of $8.50 per Order
Standard to Central U.S.*	4-6 Business Days After Placing Order	Flat Rate of $8.50 per Order
Standard to Western U.S.*	1-3 Business Days After Placing Order	Flat Rate of $8.50 per Order
3 Day Select Guaranteed	3-4 Business Days After Placing Order	$15.95 for first item, plus $1 for each additional item
2nd Day Air Guaranteed	2-3 Business Days After Placing Order	$20.95 for first item, plus $2 for each additional item
Next Day Air Guaranteed	1-2 Business Days After Placing Order	$46.95 for first item, plus $3.50 for each additional item

Delivery Times During Non-Holiday Rush Periods

Delivery times are for orders shipped via UPS to most U.S. locations and addresses.
We make every attempt to provide same day shipping on 2nd Day Air and Next Day Air orders placed before 3:00 pm. ET, mid January through mid November.
Click on the UPS Ground Time-In-Transit Map to determine your zone for expected domestic ground delivery times to your area.
UPS does not deliver on weekends or holidays unless you request the special Saturday delivery service.
If you need Saturday delivery, please contact us for a quote to your area or request it in the Order Notes section during checkout. UPS charges a special delivery fee for this service. This surcharge is usually in the $25 range. This surcharge is in addition to the shipping costs.
We ship via UPS to all locations within the continental U.S. or via UPS Priority Mail (signature required) when UPS is not an option. Sorry, we cannot ship to a P.O. box unless it is the same as your billing address (APO and FPO addresses excepted).

Shipper Release
If you'd like your UPS driver to leave your package if they attempt delivery when you are not home, please request Shipper Release in the Order Notes during checkout. (Please click link to read terms.)

UPS 3 Day Select, 2nd Day Air and Next Day Air Delivery Guarantee
UPS guarantees Air deliveries even during holiday periods, weather permitting. However, ground service is not guaranteed during holiday periods.

The Service Guarantee does NOT apply to UPS commercial and residential Ground shipments or UPS Standard to Canada shipments that are picked up or scheduled to be delivered between December 12 and December 24.
The guarantee for on-schedule delivery for all other Air and International service shipments delivered within the United States will be extended by 90 minutes on the Day after Thanksgiving Day and on December 19 through December 24.

Carrier Choice
UPS is our carrier of choice because we find their service, rates and billing to be the most reliable, reasonable and accurate. We keep our rates as reasonable as possible and so offer low flat rate shipping. UPS standard rates are, in fact, generally slightly more than our flat rate charge for most delivery areas, even for small packages. We ship all orders in boxes via methods that can be tracked and confirmed. We do not ship in envelopes via regular US mail because we want to be assured that our customers receive their items.

Because of the increase in fraud, we now require a signature for any packages sent via U.S. Priority Mail or USPS International Express.

Rising gas prices are affecting all shipping costs carriers charge. If you would like to see what UPS charges to ship a package from the West Coast to a residential address on the East Coast, please visit Determine Shipping Time and Cost. Our shipping zip code here in California is 94551, and a sample East Coast zip in Washington, DC is 20001. (On a sample date of August 28, 2008, this amount was $10.32.) We offer flat rate shipping and determine our cost based on the fact that the majority of online orders come from the East Coast (where the population density is greatest). We average our costs, add a small amount for a box, while still keeping in mind our flat rate shipping policy. The more you buy, the more it costs us, yet you pay only the flat rate.

We are proud of the reasonable rates we offer and make them readily available. As soon as you put an item into your shopping cart you can see what your total shipping costs will be for any method you select. We do not hide shipping costs at any point from you, as many sites do.

Note for APO/FPOs, Other US Territories

We will notify you when your package ships so please watch for it. Check your emails (or your spam and bulk mail folders) for the shipment notice.
We use the less expensive shipping option of postal services (US Postal Service or Mail Innovations) or USPS Priority Mail for these addresses because it is most popular, however we prefer to ship via standard UPS or UPS Expedited in order to guarantee delivery and provide tracking and delivery information. We find UPS to be more reliable than using postal services.

PO Boxes, Hawaii, Alaska, Puerto Rico and US Virgin Islands

Sent via Priority Mail for a flat rate of $8.50 per package.
Usually arrives within 2 - 4 business days after order ships.
If desired, please call to upgrade your order to UPS 2nd Day Air or Next Day Air shipping for Hawaii or Alaska. We will quote you, although costs are usually 50% - 75% greater than rates in the continental U.S.
Puerto Rico and US Virgin Islands: Choose PR or VI for "State" and United States for "Country" when entering address for option for flat rate shipping.

APOs, FPOs, other US territories (Guam, etc.)

Priority Mail
Flat rate of $8.50 shipping via USPS Priority Mail.
APOs can take up to 8 weeks to arrive.

International Addresses

Please see our International Shipping page.

Incorrect Shipping Address
We use an automated system to export your shipping address into UPS.

The shipping address entered into our web site shopping cart is automatically transferred to UPS.
We do not edit this address unless requested to do so.
Please be sure your address is typed in correctly and review the Notification Of Order that you automatically receive after placing your order.
Orders with incorrect or incomplete addresses, or which have been rerouted to a different address, will be billed the UPS $10 address correction fee ($11 for air shipments) at a later date.

If You Notice An Incorrect Address
If your package has not left our studio, we can easily change an incorrect address.

If your package has already been shipped, first track your package at www.ups.com with the tracking number that we emailed you in your Shipment Notification. (Please check your bulk mail folder first before calling us if you have not received this automatic email.)

Once your package arrives at your nearest hub, call 1.800.PICK UPS (742.5877) early that morning. They will contact the local UPS drivers with the change of address before it goes out for delivery. You must wait until the package arrives at the local hub before contacting UPS as they will not do anything before then.

Weather Caused Delays
We are not responsible for weather caused delays in the arrival of your package and do not credit shipping costs. UPS also does not give credit for shipping costs in such situations.

Order Delays
Please review your order carefully - omissions will cause delays. Make sure you do not have phrases such as "Choose Size", "Choose Color", "Choose Metal Finish". We cannot complete orders with these unselected choices so your order will be delayed.

Sales Taxes
Sales taxes are charged on all orders delivered within California. Additionally, sales taxes based on delivery location are charged on the shipping/handling costs for these orders as required by the State Board of Equalization. No sales taxes are collected on orders shipped to any other states.

Order Status
If you would like to tract the status of an order that has already been placed or shipped, please use the box below or visit our Order Status page for more information and options.

Holiday Order Dates
To receive gift orders by Thursday, December 24th, 2009
we recommend placing your order by the following dates:
(Note the ground shipping dates do not allow room for UPS seasonal or weather delays - we can advise you only when WE will ship, so choose your shipping method and lead time accordingly.)

Holiday Shipping Deadlines
Shipping Method/Region	For Christmas Delivery
Standard to Eastern U.S.*	Order by 3:00 p.m. EST December 13
Standard to Midwestern U.S.*	Order by 3:00 p.m. EST December 14
Standard to Central U.S.*	Order by 3:00 p.m. EST December 17
Standard to Western U.S.*	Order by 3:00 p.m. EST December 18
Standard to Greater San Francisco Bay Area*	Order by 3:00 p.m. EST December 20
3 Day Air Guaranteed**	Order by 6:00 p.m. EST December 19
2nd Day Air Guaranteed**	Order by 6:00 p.m. EST December 20
Next Day Air Guaranteed**	Order by 6:00 p.m. EST December 21

*UPS Does not guarantee ground shipments picked up after December 11.
Christmas Day 2009 is on Friday, December 25th and is a holiday. UPS does not deliver on holidays.

Please choose your shipping method accordingly. You may leave a note in the Order Notes section during checkout authorizing us to upgrade your shipping if necessary. (If authorizing a shipping upgrade, be sure to include the latest day by which you'd like to receive your order.)

**UPS does not deliver on holidays. UPS does not reimburse shipping for weather-caused delays. Once your order leaves our facility, we are not financially responsible for reimbursement of merchandise or shipping costs related to shipping delays or carrier errors as we have fulfilled our obligations. If you need to make a delivery claim with us, you must allow eight business days for a claim investigation.

Click on the UPS Ground Time-In-Transit Map to determine your zone for expected domestic ground delivery times to your area, barring weather, volume or seasonal delays.