Q: I just placed an order. Is it too late to add to it?

A: If you want to add or make changes to your order, contact Customer Service. We will make every attempt to accommodate your request. However, once the order has been processed and sent to our shipping department, we are no longer able to make changes to your order.

Q: I just placed an order but noticed a mistake. How can I correct it?

A: Please contact Customer Service. If your order has not been processed yet we will change your order per your instructions and send you a revised order confirmation.

Q: What credit cards do you accept?

A: We accept Master Card, Visa, American Express and Discover.

Q: Can I pay for my order with a check?

A: You may pay for your order with a money order or cashier's check drawn off a US Bank. Add your items to your cart, then enter your billing address and shipping address. Under payment method, select the option to pay by cashier's check or money order. You will receive an email confirmation of your order. Make your money order/cashier's check payable to Kyle Design and reference your order, then mail it to:

Kyle Design
468 Lindbergh Ave.
Livermore, CA 94551

We will hold your order and ship it after your money order/cashier's check has cleared, a process that takes 2 to 3 weeks. If you need your order sooner, we suggest you pay with a credit card.

Q: Do you accept purchase orders?

A: We do not accept Purchase Orders. All orders must be paid in full prior to shipping. If you need to place your order and pay for your order at a later date, place your order and select to pay by cashiers check or money order. We will email you a copy of the order for your records. When you are ready to pay for your order, you may pay by credit card; which will process in 1 to 2 business days. If you pay by money order or cashiers check, your order will ship in about 3 weeks after the receipt of your money order/cashiers check.

Q: Do you offer Gift Certificates?

A: Kyle Design does not offer gift certificates at this time. You may select the gift for your recipient and we will ship it directly to them. During the checkout process first enter the billing address. You may then enter a separate shipping address. We will ship your order with a Packing List which will contain no pricing information. Kyle Design also offers affordable Gift Wrapping.

Q: Can I cancel my order after placing it?

A: Because we strive to fulfill all orders quickly and efficiently, we cannot cancel orders that have been sent to processing, fulfilled or shipped.

Q: Can I cancel my order once it has been shipped?

A: Once an order has been shipped, the customer is responsible for both the original shipping fee and the return shipping fee.

Q: How do I open a wholesale account with Kyle Design?

A: We appreciate your interest, but Kyle Design no longer offers wholesale accounts. We do have some items on our site listed at wholesale and bulk rate prices:
Wholesale Crafts Supplies
We also offer some of our products at sale prices:
Sale and Clearance Items

Q: Do you provide samples?

A: We do not offer samples, however we offer small minimums so you can place a sample order. If you later place a large order we can credit you back the difference in price on your sample order. You may contact Customer Service for more information.

Q: If I place an order today, how soon will I receive it?

A: We process most orders within 1 - 2 business days during non-holiday periods (January 15 - November 1). Transit time varies depending on your location. Here is a UPS Ground Time-In-Transit Map.

Q: How much does it cost to ship my order?

A: We offer flat rate shipping of $7.95. Our flat rate shipping is for UPS Standard Ground. If you wish to upgrade your shipping to air shipping 3 day starts at $15.95 and increases by $2.00 per item. Two day is $20.95 and increases by $3.00 per item. Overnight is $49.95 and $5.00 per item.

Q: Can I upgrade my shipping method after placing an order?

A: Yes, as long as your order hasn't been processed yet. Contact Customer Service to change your shipping method. You have the option of upgrading to Next Day Air, 2 Day Air or 3 Day Air. All upgraded shipping is sent via UPS.

Q: How long will it take to receive my order shipped UPS Standard Ground?

A: We ship from our studio in Livermore, California. Transit times vary depending on your location. Here is a map which displays transit times for UPS Ground Time-In-Transit Map.

Q: Which shipping carriers do you use?

A: We ship the majority of our orders via UPS. We ship international orders, APO's, PO Boxes, Hawaii, Alaska, Puerto Rico, Guam and US Virgin Islands are shipped via USPS Priority Mail.

Q: My item arrived damaged. How do I file a claim?

A: Please contact Customer Service immediately if you feel your order was damaged in transit. We will contact the carrier on your behalf to file a claim. You must retain the original box with all of the packing materials. All of the products should remain in the box. Do not alter or change the package or label. The carrier will need to closely inspect the package as they investigate your claim.

Q: How can I find out when my order ships?

A: When your ships you will receive an email confirmation that will contain all of your tracking information.

Q: How do I add engraving to my item?

A: All items that can be engraved have engraving listed as an option. If the product does not list engraving as an option, the item cannot be engraved. Some items can be engraved in two locations. To add engraving to a second location, click the link on the product page for engraving: Engraving.

Q: How much does engraving cost?

A: Engraving starts at $5.95 for the first line and increases by $2.00 per additional line. An engraving plate is an additional $2.00.

Q: What type of engraving do you offer?

A: We engrave with diamond-tip engraving. Diamond-tip engraving creates crisp, precise inscriptions and illustrations. The traditional diamond-tip method produces a deeper mark than laser engraving, therefore producing a longer lasting product.

Q: What font (type style) selections do you offer?

A: We offer 7 different fonts; Roman, Victoria, Script, Helvetica, Optima, Contemporary, Cursive.

Q: Do you do custom work?

A: Yes, we can do custom work. We offer Custom Logo Engraving, Custom Metal Etching and Custom Design Work. Please note, minimum quantities and order totals do apply. You may also customize any of our products by selecting your metal finish, design, color behind the design and engraving. All of our items are custom made especially for you. Customizing your selection does not slow the production of your order; in fact it is our specialty.

Q: I installed my switch (outlet, receptacle, dimmer, etc.), but it isn't working.

A: All of our electrical devices are certified in good working order from the manufacturer prior to shipping. If you installed a device and it is not working properly, you must contact the manufacturer directly. Their Technical Support Representatives will walk you through the installation process to determine if the problem is an installation issue. If it is determined that the device was installed correctly, follow the manufacturer's instructions to receive a replacement device. Here is a list of our manufacturers:

* Cooper Wiring Devices - TX 866-853-4293
* GE - General Electric - CT 800-435-4448
* Hubbell Premise - CT 203-882-4800
* Leviton - NY 800-824-3005 (8:30 a.m. - 7:30 p.m. M-F EST)
* Lutron - PA 800-523-9466
* Pass & Seymour - NY 800-611-7277
* Touch-Plate Lighting Controls - IN 260-426-1565

Q: Will my electrical devices exactly match my switch plates?

A: Every wall switch plate and electrical device manufacturer produces a slightly different shade of color, such as "ivory" or "brown", so items generally will coordinate rather than match exactly. Perceived color is also affected by finish of items as well, i.e. gloss vs. satin. When attempting to match a currently installed plastic electrical device or wallplate, please keep in mind that your old items likely have darkened over time making an exact match impossible.

Q: Are all your items eligible for return or exchange?

A: If you are not completely satisfied, you may return or exchange any unused item with no questions asked within 30 days of shipment with the exception of special order items, engraved pieces, damaged items, installed devices, devices that are no longer in factory new condition, installed switchplates or custom switch plates. Please contact Customer Service to obtain an Return Authorization number.

Q: How do I exchange or return an item?

A: You must contact us within 30 of the shipment of your order to receive a Return Authorization number. We will email you the RA# with detailed exchange instructions. Here is a link to our Return Policy.

Q: Can I return an item that has been engraved?

A: Engraved items are custom made and are not eligible for return or exchange. Please make you engraving selections carefully as they will become a treasured keepsakes.

Q: Do you pay for return shipping?

A: No. Many companies offer return shipping labels that authorize the company to charge your account for the return shipping fees, however we do not offer that service. We do offer a low flat rate shipping fee of $7.95 for UPS Ground regardless of the size of your order.

Q: How long does an exchange take?

A: We process all returns and exchanges in 3 to 5 business days.